evolaris supports product development via usability testing
The aim of the project was to ensure easy access to the ELBA internet log-in process and to "mein.raiffeisen.at" by conducting a usability test with an expert review, and in so doing provide documentation on the importance of integrating usability evaluation at the right time. The evaluation of customer perception and acceptance during the development process of Internet and mobile applications, and the subsequent adaptation of the process to these findings, is a central success factor for on-line and mobile offers. Sustainable, integrated usability monitoring to ensure the quality of IT developments from the very beginning should be a part of this process. Raiffeisen is now making use of its competitive advantage by having evolaris carry out usability monitoring as part of its standard development process.